Home > FAQ’s

You’ve got Questions, we’ve got Answers!

General Questions

Q: Who is the LunchMaster?
A: The LunchMaster is a family owned business, all of which work with the day to day operations. Visit Our History page for details on our background, experience and commitment to excellence. Visit Our Team to meet the team that makes up LunchMaster today.

Q: If I forget to pack my child a lunch can he/she purchase one of your meals?
A: Yes, we send extra lunches to each school. The extra lunches may be purchased from the staff member or volunteer. Unfortunately, the LunchMaster cannot guarantee that an extra meal will be available when your child arrives to the line.

Q: What are the LunchMaster’s quality standards?
A: The Lunchmaster knows the meaning of quality ingredients & scratch cooking! We:

Cook without trans fats
Reduce sugars
Use only whole grains and meat that is free of hormones and antibiotics
Meats are fresh roasted in-house
Fruits & Vegetables are packed in-house (and pre-cut!)
Milk is hormone and rBST-free

The LunchMaster is environmentally conscious! The plates we use are not only sturdy and strong, they’re 100% biodegradable & compostable within 60-90 days.

Q: The LunchMaster is a bit too expensive for my family, do I have to order every day?
A: There is no minimum order requirement with the program, feel free to order once per week or as often as you’d like.

Q: If my child is absent on the day that a meal was ordered do I receive a refund?
A: The LunchMaster meal cancellation policy is: Pre-ordered and pre-paid meals may be cancelled in exchange for future LunchMaster account credit. Meals that are canceled before 4 p.m. the day before the meal service was to have taken place shall receive LunchMaster account credit for the FULL value of the price of the canceled meal. Meals cancelled either i) before 8 a.m. on the day of, or ii) after 4 p.m. the day before the meal service was to have taken place will receive LunchMaster account credit for HALF the value of the price of the cancelled meal. LunchMaster account credit will remain on the account and be available for use on future meal orders. There are no cash refunds for cancellations of meal service, only credit for future meals. Leftover meals are donated to a local food bank daily.

For School Administrators:

Q: My school is small, can the LunchMaster still work with us?
A: We strive to work with any school, regardless of size. Depending on the location of your school, we may be able to set up a delivery. Contact us for details.

Q: I’m afraid that my school can’t afford the Lunchmaster, what are your meal prices?
A: The LunchMaster mission has always been to provide balanced, great tasting meals to any person regardless of budget. We are as flexible and accommodating as possible when setting our meal prices. Please contact us for details.

Q: My school does not have kitchen facilities, does your service require that we do?
A: Our service requires standard electrical outlets, and that’s it!

Q: My school/district has a fully functioning meal program but we would be interested in hearing more about your ala carte items.
A: Great! Please contact a representative for more information.

Q: Is the program any work for the School office?
A: It depends on the school, but we promise, if there is any work for the office, it will be very limited!